We are bound by the Privacy Act 1988 (Cth) and must protect your personal information according to that Act and other applicable laws, such as the Spam Act 2007 (Cth) (‘Privacy Laws’).
We collect personal information from you to process your application, provide you with your product or service, and manage your product or service.
When you apply for, register your interest in, or enquire about a product or service, we collect information that is reasonably necessary to be able to provide you with those products or services. For instance, we may ask for identification information such as your name, address and date of birth.
The main reason we collect, use, hold and disclose personal information is so we can provide you with products and services (including where applicable, third party products and services) and to help us run our business. This may include:
A settlement can be performed by a Merchant using the menu on the EFTPOS terminal
Providing you with the product or service
Helping you manage the product or service
Helping us develop insights and conduct data analysis to improve the delivery of products and services, enhance our customer relationships and effectively manage risks and
Understanding your interests and preferences so we can tailor digital content.
We collect most personal information directly from you whether in person, on the phone or electronically.
Much of the information we hold about you will be stored electronically in secure data centers located in Australia.
We use a range of physical, electronic and other security measures to protect the security, confidentiality and integrity of the personal information we hold.
We may use your personal information to directly offer you products and services that we believe may be of interest and value to you, but we will not do this if you tell us not to.
You can request access to the personal information we hold about you. You can also ask for corrections to be made. To do so, please contact us.
If you have a question or complaint about how your personal information is being handled by us, our affiliates or contracted service providers, please contact us first using the contact details provided below.
Under the Privacy Act you may complain to the Office of the Australian Information Commissioner (OAIC) about the way we handle your personal information. Please note the OAIC requires any complaint must first be made to the respondent organization. The law also allows 30 days for the respondent organization to deal with the complaint before a person may make a complaint to the OAIC.
Office of the Australian
Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
The Australian Financial Complaints Authority (AFCA) can consider certain privacy complaints relating to either the provision of credit or credit reporting information in general. The contact details for AFCA are set out below.
Office of the Australian
Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
The Australian Financial Complaints Authority (AFCA) can consider certain privacy complaints relating to either the provision of credit or credit reporting information in general. The contact details for AFCA are set out below.
Calling 1300 191 858 9am – 5pm, Monday – Friday from anywhere in Australia
Online at cloud-pay.com.au using our secure feedback form to provide feedback, share your suggestions, or provide a complaint or compliment; or
Write to us at Cloud Pay 205/29-31 Solent Cct Norwest NSW 2153