I would like to order some terminal paper rolls. Who shall I contact?
Kindly contact our helpdesk on 1800 243 444 for further [...]
I would like to order some decals/marketing materials to be displayed at my business. How can I obtain these?
Kindly contact our helpdesk on 1800 243 444 for further [...]
Why doesn’t the settlement payment reconcile with my settlement receipt?
If a discrepancy is identified, do an initial check of [...]
What are the ways to settle to perform a settlement?
There are 3 ways you can perform on a daily [...]
When should I perform a settlement on my terminal?
A settlement should only be performed once a day within [...]
How can I view the breakdown of transactions for each Terminal?
The online portal Remote Access Module (RAM), will assist to [...]
How can I view my processed transactions?
Processed transactions can be retrieved by logging into the merchant [...]
My terminal is offline, how do I process payments?
If approved by Cloud Pay, your EFTPOS terminal can be [...]
My terminal is faulty, who shall I contact?
Kindly contact our terminal support team on 1800 243 444 [...]
How can I enable/disable Amex or Diners cards on my terminal?
If you currently do not have an Amex or Diners [...]
