When you call our helpdesk, you may be asked a variety of questions so we can verify your identity. You will have to provide us with your merchant ID, terminal ID, business name and
contact name. Additional questions may include specifics about:

  • Transaction values
  • Time of a specific transaction
  • Transaction type for a specific transaction.
  • Settlement details
  • Funded amount into account

These questions can be answered by looking at your terminal receipts, settlement dockets, bank statements or (RAM) online reporting application. Our friendly helpdesk staff will guide you through the process.