When should I perform a settlement on my terminal?
A settlement should only be performed once a day within [...]
How can I view the breakdown of transactions for each Terminal?
The online portal Remote Access Module (RAM), will assist to [...]
How can I view my processed transactions?
Processed transactions can be retrieved by logging into the merchant [...]
My terminal is offline, how do I process payments?
If approved by Cloud Pay, your EFTPOS terminal can be [...]
My terminal is faulty, who shall I contact?
Kindly contact our terminal support team on 1800 243 444 [...]
How can I enable/disable Amex or Diners cards on my terminal?
If you currently do not have an Amex or Diners [...]
What information do I need to provide when I call the helpdesk?
When you call our helpdesk, you may be asked a [...]
How quickly can I access the funds in my account?
Cloud Pay automatically settles transactions daily at 21:00 (AEST/AEDT). If [...]
How quickly can I receive my terminal?
Once your application has been received, it takes about three [...]
Why is my application subject to a credit review?
The ability to accept credit card payments is equivalent to [...]
