If approved by Cloud Pay, your EFTPOS terminal can be configured for electronic fallback mode. The EFTPOS terminal will enter electronic fallback mode if there is a problem transmitting the transaction to the card issuer. This could be due to a communications error or due to the issuer being unavailable. These transactions are known as electronic fallback (EFB) transactions. All EFB transactions require signature confirmation and will be approved with a response code of “08 Approved with signature”. Things to know:

  • XAC terminals must be left powered on and inthe case of mobile devices, left on to charge
  • Offline transactions will be submitted automatically once the terminal is back online
  • If you have a Move5000 terminal, it is possible to force submission of transactions by selecting “ADMIN >> REPEATS” on the terminal

Please reference your terminal user manual located on our Agreement & Guides page.